FAQS
Questions & Answers
We’re always happy to help, but first you may find what you need in the FAQs
General
We completed an extensive $15 million renovation in summer 2024. The scope of work included all elements of our hotel resulting in all-new guest rooms, event venues, and public spaces as well as the introduction of new guest experiences. Click here to learn more.
Our best available rate is through our website. Check out our available dates and current rates here.
Use this link to view, modify, or cancel your reservation.
Yes, we gladly welcome up to two pets per room.
Pets must weigh no more than 40 pounds to be permitted to stay at Casa Loma. We ask that you please inform us prior to arrival that you will be traveling with your pet (or pets). A Pet Waiver must be completed and submitted to our Guest Services, and a $100 non-refundable pet deposit per stay will be charged upon check-in. The fee will be waived for service animals.
Prior to arriving, please be aware of our pet policies and amenities. Please note, restricted breeds include Pit Bulls and Pit Bull mixes.
The nightly amenity fee of $35.00 + tax includes the following:
- Unlimited high-speed wireless internet access
- Daily wine hour on Pacific Terrace 5PM-6PM
- Fresh coffee served in the Lobby each morning
- Fresh-baked cookies & milk in the Lobby each evening
- Canyon Instant Coffee provided in-room
- Beach amenities including: towels, chairs, umbrellas, buckets and shovels
Yes, there is a charge of $45 per vehicle, per night.
Yes. Included in our nightly resort fee are beach amenities including: towels, chairs, umbrellas, buckets and shovels.
Yes, the pool is open from 9:00am to 9:00pm.
No, but we would suggest checking out Laguna Health Club.
No, but here are a few we would suggest:
The Hudson Salon
Hair By Noreen Goodman
No, we do not have cabanas.
Reservations
Each room is equipped with the following amenities:
- Unlimited High-Speed Wireless Internet
- Coffee Makers with Complimentary Gourmet Coffee
- Luxurious European-style Duvets and Pillow-top Mattresses
- Air Conditioning and Ceiling Fans
- Clock Radio with iHome Docking Station
- Bathrobes
- Premium Bath Amenities
- Hair Dryer
- Iron and Ironing Board
- Shower
- 49” Flat Screen TVs with STAYCAST Ultimate Streaming Experience
- Telephone
- In-room Safe
As our guest, please enjoy some of our property amenities:
- Fresh Coffee in the Lobby Each Morning
- Cookies & Milk in the Evening
- Complimentary Nightly Wine Reception
- Heated Pool
- Beach Chairs, Umbrellas, and Towels – available at the Front Desk
No, we do not have rollaways.
Yes, they are both by request and based on availability.
There is no additional charge.
Please contact the company directly that you confirmed with.
For those who have purchased our flexible leisure rates, our cancellation policy is 7-days prior to arrival. Guests who notify us within our cancellation window or do not arrive on the scheduled arrival date will be charged one night’s room rate with tax.
Please note, the cancellation policy does not pertain to any group-related reservations, pre-paid reservations, or special rates.
Early arrivals are based on availability on day of arrival. Please call 949-497-9722 prior to your arrival for more information.
Yes, we do have ADA accessible rooms. For more information, please contact our front desk at 949 497 9722 or navigate to Accessible Rooms.
We offer exclusive perks for guests who book directly by calling our hotel or reserving on our website. Our Book Direct Benefits include the following:
- (2) Complimentary Welcome Beverage at the Pacific Terrace Bar
All benefits are per stay.
The best rate is right here! Our Price Match Guarantee is available when a lower rate is found on a public website with the same stay conditions*.
To be eligible for Price Match Guarantee, a Reservations Specialist will need to locate and verify the live rate over the phone. We advise not to book the lower rate until speaking with a Reservations Specialist. Price Match Guarantee will only be honored by our Reservations Team who may be reached by contacting 800-544-4479.
*Stay conditions must include same hotel (Casa Loma / 211 N. Coast Highway, Laguna Beach, California 92651), room type, guest count and dates of stay. Rate must be publically accessible and available to book. Our Price Match Guarantee is not applicable to packages, special rates or advance purchase offers. Price Match Guarantee may not be applied to existing reservations booked directly at Casa Loma. Price Match is not applicable for all 3rd party sites
Policies
Casa Loma is smoke-free hotel. This includes smoking of any kind, including but not limited to tobacco, vaping, e-cigarettes, and marijuana. Please note that a cleaning fee of $400 per room, or more, will be charged to guests who choose to smoke in our guest rooms.
According to California Health & Safety Code section 11362.3, it is illegal for any person(s) to smoke marijuana in a public place.
According to Ordinance 1624, in the city of Laguna Beach, it is prohibited to smoke (of any kind) in Public Areas. This includes but not limited to public beaches and beach access ways, parks, outdoor eating areas, public transportation, and more.
Location / Local Area
No, but here are a few we would suggest:
The Hudson Salon
Hair By Noreen Goodman
Yes, here are some we suggest:
Pelican Hill Golf Course
The Ranch Golf Course
We partner with Go Rentals, an elite car rental service, specializing in private aviation.
Call 949.222.1900 or email NPB@gorentals.com and mention you are staying at Casa Loma to reserve your car.
John Wayne Airport (SNA) is approximately 15 miles from the hotel.
Meetings & Events
We completed an extensive $15 million renovation in Summer 2024. The scope of work included tastefully transforming all elements of our hotel resulting in all-new guest rooms, public spaces, and event venues. The project included new flooring throughout, new lighting throughout, new custom fixtures and furnishings throughout, all new spa-inspired bathrooms in all rooms, new artwork, refreshed halls and walls, all-new landscaping, enhanced exterior elements, and more. In addition to brick-and-mortar renovations, experiential touches were reconcepted including the enhancement of our rooftop and poolside experiences and the detailed curation of our in-room honor bars. Click here to learn more.
Food & Beverage
No we do not have on-site dining. Here are some local spots we suggest:
Alessa Laguna
Carmelitas
Las Brisas
You can find more here.
At this time, we do not offer room service.
Press & Partnership Inquiries
For images, logos or information needs for editorial content, please contact us directly at PR@marcandrosehospitality.com.
If you’re a journalist, editor or freelance writer and would like to inquire about a media stay with us, please fill out our Media Stay Request Form.
For photo shoot inquiries, please fill out our Photo Shoot Request Form. If we’re able to accommodate you, we’ll get in touch within 2 business days.
If you’d like to collaborate with us, please fill out our Influencer Collaboration Form.
